Privacy Policy – Mastro Biologicals
At Mastro Biologicals, we take the privacy and protection of your personal information seriously. This Privacy Policy describes the types of personal information we collect from you through our website, stores, distributors, online services, mobile services, and any other form of communication whether online or offline through our website www.mastrobiologicals.com
It also explains the purposes for which we collect this information, how we use it, the parties with whom we may share it, and the measures we take to protect the security of your personal data. If you have any questions or require more information about our Privacy Policy, please feel free to contact us.
1. Consent
You are advised to carefully read this Privacy Policy before using or accessing any of our products, services, or website. By accessing or using our website, you hereby consent to our Privacy Policy and agree to its terms.
2. Information Collected
The personal information that you are asked to provide, and the reasons for requesting it, will be clearly explained at the point we ask you to provide your personal information.
- ✔ Personal Information such as name, phone number, email address, company name, and address.
- ✔ Business Information related to distributors, suppliers, pharmacies, hospitals, or partners associated with our biological or pharmaceutical products.
- ✔ Non-Personal Information such as browser type, IP address, device type, and browsing behavior when visiting our website.
- ✔ If you contact us directly, we may receive additional information such as your name, email address, phone number, message content, attachments, and any other details you choose to provide.
- ✔ When you register or submit an inquiry regarding our biological or pharmaceutical products, we may collect contact information including name, organization, email address, phone number, and location.
3. How We Collect Data
We collect data in the following ways:
Information You Provide Directly:
We receive and store information that you enter on our website, submit through inquiry forms, or provide to us through phone, email, distributors, medical representatives, or other communication channels.
Automatic Information:
We use cookies and similar technologies to collect certain information automatically when you interact with our website.
Email Communications:
We may receive confirmation when you open emails from us or click links within our emails (if supported by your device). You can opt out of marketing emails at any time using the unsubscribe option.
4. Data Usage
The information collected may be used for the following purposes:
- ✔ To provide, operate, and maintain our website and services
- ✔ To improve and personalize the user experience on our website
- ✔ To understand customer preferences, industry requirements, and market trends
- ✔ To develop new pharmaceutical or biological products, services, and features
- ✔ To communicate with customers, distributors, healthcare professionals, and partners
- ✔To provide product updates, technical information, and customer support
- ✔To send promotional communications or newsletters related to our products
- ✔To process business inquiries, orders, or product requests
- ✔To detect and prevent fraudulent or unauthorized activities
- ✔To comply with applicable legal and regulatory requirements
5. Advertising Partners Privacy Policies
Third-party advertising partners may use technologies such as cookies, JavaScript, or web beacons in their advertisements and links appearing on our website.
These technologies automatically receive your IP address when advertisements are displayed in your browser. They are used to measure advertising effectiveness and personalize advertising content.
Mastro Biologicals does not have access to or control over these cookies used by third-party advertisers.
6. Retention of Data
Mastro Biologicals retains collected data only for as long as necessary to:
- ✔ Provide products and services
- ✔ Fulfill business or legal obligations
- ✔ Resolve disputes
- ✔ Enforce agreements
- ✔ Support legitimate business interests
The duration of data retention may vary depending on the nature and purpose of the data collected.
7. Where We Store Data
Data collected under this Privacy Policy is securely stored on servers located in India and protected using appropriate technical and organizational security measures.
8. Children's Information
Protecting children’s privacy online is important to us.
Mastro Biologicals does not knowingly collect Personal Identifiable Information from children under the age of 18.
If you believe that a child has provided personal information on our website, please contact us immediately and we will take prompt action to remove such information from our records.
9. Changes to This Privacy Policy
Changes in laws or updates in business practices may require modifications to this Privacy Policy. Mastro Biologicals may update this policy from time to time. Users are encouraged to review this page periodically for any updates.
The Privacy Policy may be changed without prior notice, and it is the responsibility of users to review the policy each time they use the website.
10. Grievance Officer
GRIEVANCE OFFICER of MASTRO BIOLOGICALS:
Email: adminoffice@mastrobiologicals.com
Monday to Friday | Time: 10:00 to 18:00
In case user has any discrepancies and grievances in connection with this Privacy Policy, user may please contact the Grievance Officer mentioned above